Get in touch
We would love to hear from you. Whether you have a question about your order, need guidance choosing the right lamp, or simply want to reach out, we are here for you. Fill in the form below or email us at info@lumelights.co . Our team aims to respond within 1-2 business days.
Frequently asked questions
1. What materials are used in your lamps?
Our lamps are made from genuine Spanish alabaster stone, a natural material that gives each piece its own unique texture and warm, soft glow. Every lamp is handcrafted and one of a kind.
2. Where are the lamps made?
Each lamp is carefully crafted by skilled artisans in Europe, with a focus on quality, durability, and timeless design.
3. What is the delivery time?
The estimated delivery time is 2–4 weeks, depending on the model and shipping method:
Air shipping: Faster delivery, slightly higher cost.
Sea shipping: More affordable, but longer transit time.
4. Does the bulb come included?
Not all models include a light bulb. Recommended bulb type and socket (usually E27 or G9) are specified on each product page.
5. Are the lamps CE certified?
Yes, all our lamps are CE certified and meet EU safety standards.
6. Do you offer a warranty?
Yes, every lamp comes with a 2-year warranty, covering manufacturing defects and electrical components.
7. Can I return a lamp?
Yes, we offer a 14-day return policy from the day you receive your order.The customer is responsible for the return shipping cost. The lamp must be unused and in its original packaging.
8. Do you offer custom orders or trade discounts?
Absolutely! We collaborate with interior designers, architects, and businesses. Contact us via email or Instagram DM for quotes and custom designs.
9. Are the lamps dimmable?
Many of our models are compatible with dimmers. Please check the product description for details.
